Privacy Policy

Polar Cold Pte. Ltd. ("Polar Cold", "we", "our", or "us") is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA").

This Privacy Policy explains how we collect, use, disclose, and protect the personal data you provide when you use our website (polar-cold.com) and our cold storage booking platform.

We may collect the following categories of personal data:

• Contact & Inquiry Data: Name, company name, email address, phone number, and the content of messages you submit through our contact form.
• Booking & Account Data: Name, email address, billing address, and payment information (processed securely through our payment provider) collected when you book a cold storage module.
• Usage & Analytics Data: Pages visited, session duration, browser type, device type, and approximate location — collected via cookies and analytics tools to help us improve the platform.

We use your personal data for the following purposes:

• To respond to your inquiries and provide customer support.
• To process bookings and manage your cold storage subscription.
• To send you service-related communications (e.g., booking confirmations, updates).
• To improve our website and platform through aggregated analytics.
• To comply with applicable legal obligations.

Our website uses cookies — small text files stored on your device — to enable core site functionality, remember your preferences, and collect anonymised analytics data.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our platform. By continuing to use our website, you consent to our use of cookies as described in this policy.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

We may disclose personal data only where required by law or by a valid legal process (e.g., court order or regulatory request).

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are typically retained for up to 24 months. Booking and payment records are retained in accordance with Singapore's financial recordkeeping requirements.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Payment information is handled over encrypted connections and is not stored on our servers.

Under the PDPA, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete personal data.
• Withdraw consent for the use of your personal data (subject to legal or contractual restrictions).

To exercise any of these rights, please contact us using the details in Section 10 below.

Our website may contain links to external websites (e.g., our social media profiles). We are not responsible for the privacy practices of those third-party sites and encourage you to review their respective privacy policies.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact our Data Protection team:

We may update this Privacy Policy from time to time. The most current version will always be available at this URL, with the "Last updated" date revised accordingly. We encourage you to review this page periodically.